Accesibility Statement

Effective Date: 1 January 2025
Version: 3.0 — Ultra-Grade Compliance

1. OUR COMMITMENT

In Delay There Lies No Plenty Pty Ltd ACN 162 881 138 ATF Future Thinking Family Trust t/a Djenie ABN 98 399 797 036 (“Djenie”, “we”, “our”, “us”) is committed to ensuring that our digital products, membership-management systems, and consulting platforms are accessible, inclusive, and usable by all individuals, including people with disabilities. We aim to meet or exceed:

WCAG 2.1 Level AA
Progression toward WCAG 2.2 Level AA
Australian Disability Discrimination Act 1992 (DDA)
U.S. Section 508 and ADA digital accessibility guidelines
UK Equality Act 2010
EU Web Accessibility Directive
Accessibility is integrated into our design frameworks, development lifecycle, and governance processes.

2. SCOPE

This Statement applies to:

djenie.com
Djenie’s membership management platform (SMS v2)
Client portals, dashboards, and digital tools
Documentation, help articles, and downloadable resources

Third-party content not controlled by Djenie is excluded, though vendors with strong accessibility credentials are prioritised.

3. ACCESSIBILITY STANDARDS & PRACTICES

3.1 Perceivable

Text alternatives for meaningful images
Proper semantic HTML structure
Sufficient colour contrast
Resizable text without loss of function

3.2 Operable

Full keyboard accessibility
Logical focus order
Visible focus indicators
Avoidance of time-based animations

3.3 Understandable

Clear UX patterns
Plain-language writing
Helpful validation and error messages

3.4 Robust

Screen reader compatibility (NVDA, VoiceOver)
Appropriate ARIA roles, labels, and attributes
Assistive-technology-friendly markup

4. IMPLEMENTED ACCESSIBILITY FEATURES

WCAG-aligned colour contrast
Keyboard navigability across core workflows
Screen-reader-ready form labels and headings
Reduced-motion mode for animation-sensitive users
Alternative text library for interface elements
Avoidance of sensory-only cues

5. ACCESSIBILITY CONFORMANCE TABLE (VPAT-STYLE)

6. AREAS FOR CONTINUOUS IMPROVEMENT

Alternative text for legacy screens
Additional transcripts for long-form content
Expanded testing with JAWS and TalkBack
Reduced cognitive load through simplified UX options
Additional colour-contrast themes

7. TESTING & EVALUATION FRAMEWORK

Djenie’s accessibility evaluation includes:

Automated scans (Axe, Lighthouse)
Manual keyboard-only navigation testing
NVDA and VoiceOver checks
Compatibility testing across browsers and devices
Accessibility regression testing for major releases

8. THIRD-PARTY CONTENT

Where external content is embedded:

VPAT/ACR documentation is requested
Vendors with strong accessibility compliance are preferred
Mitigation paths are provided where full alignment is not possible

9. FEEDBACK & SUPPORT

Users may report accessibility barriers or request alternative formats at:
support@djenie.com
Service Levels:

Acknowledgement within 5 business days
Action plan within 20 business days

10. COMPATIBILITY

Djenie supports modern browsers and OS accessibility features. Some older technologies may not support full accessibility.

11. FUTURE ACCESSIBILITY COMMITMENTS

Annual third-party audit
Published accessibility updates
Inclusive-design expansion
Full WCAG 2.2 AA alignment
Ensuring all new components meet accessibility standards by default

ANNEX A – DEFINITIONS

Accessibility, WCAG, Semantic HTML, ARIA, Assistive Technologies, Reasonable Adjustment.

VERSION CONTROL & GOVERNANCE

Version: 3.0 – Ultra-Grade (Djenie Edition)
Effective Date: 1 January 2025
Approval: Chief Executive Officer, Djenie
Change Summary: Fully rewritten for Djenie operational context, platform scope updated, AI-specific references removed, organisational contact details updated.
Review Cycle: Annual or earlier as required.